Human Customer aService?

pmosley — Mon, 02 Nov 2009 07:47:43 GMT

How "human" is "real human customer service"? I read an article about StartLogic having really genuine customer service, and I would like to get some opinions on the matter. Thanks.

http://factoidz.com/startlogic-discount-web-hosting-with-real-human-customer-service/

RE: Human Customer aService?

DB Lady — Mon, 02 Nov 2009 08:09:41 GMT

I experience good customer service when I go to Home Depot. The employees greet the customers and ask if we found what we're looking for, they are ready to help me find anything that we need, ready to help me load the products and also very accommodating when I need to return the materials that I did not need.

That's why I keep going back to Home depot because the employees are helpful and accommodating.

RE: Human Customer aService?

Hans — Mon, 02 Nov 2009 15:10:57 GMT

Hi,

your question is not quite clear. Human customer service means to me: give all necessary support to satisfy the customer's needs.

Regards

Hans

RE: Human Customer aService?

verygoodservice — Thu, 12 Nov 2009 17:11:11 GMT

Please have a look here for a few thoughts on good customer service:

http://verybestservice.blogspot.com/

RE: Human Customer aService?

Anne-Marie Moore — Mon, 18 Jan 2010 19:08:51 GMT

On the Internet, real human customer service usually means you can talk directly to customer support on the phone (as with hosting company www.1and1.com) or have a live chat (as with www.hostgator.com).

Most businesses outsource their customer support to countries with "emerging economies" like India, etc. To do this they provide their support staff with typical questions and answers - scripts to follow. Therefore when you don't understand what they are telling you and ask a question, they usually can't answer it and keep stating the same response over and over!